How To Contact Grubhub Customer Service: Phone, Chat & More

Dusty Toy Sr. 09 May 2025

Are you facing issues with your Grubhub order, or perhaps looking to explore corporate account options? Navigating the world of food delivery and takeout services, especially when problems arise, can be challenging, but Grubhub offers multiple avenues for you to get the support you need.

Whether it's a late delivery, an incorrect order, or questions about your account, Grubhub provides various channels to ensure its customers can easily access the assistance they require. Grubhub understands the importance of readily available support, offering a comprehensive suite of options to address diverse needs.

This article provides detailed information on how to contact Grubhub's customer service, covering phone numbers, email addresses, live chat options, and other crucial contact points. From resolving order issues to setting up corporate accounts, we'll guide you through the process of reaching out to Grubhub and getting the help you deserve.

Here's a look at how Grubhub customers can contact the company, along with essential details to make your experience smoother:

Contact Method	Details	When to Use
Customer Service Phone	Grubhub offers one customer care number for general inquiries.	For order issues, account problems, and corporate account concerns.
Live Chat	Available through the Grubhub website and app.	For quick assistance with orders and account inquiries.
Email	General inquiries, support requests, and corporate account questions are handled via email. The help center provides specific email addresses. Example: help_me@grubhub.com	For detailed inquiries, to submit documentation, and for issues that require a written response.
Help Center	Visit Grubhub's Help Center for FAQs and support articles.	To find answers to common questions and troubleshoot issues.
Grubhub for Drivers App	Driver can contact the company through app	for current deliveries.

For those encountering problems with their Grubhub orders, the process of getting help starts with the issue itself. Perhaps the delivery was significantly delayed and affected the food quality; in such instances, contacting customer service to file a complaint would be recommended. If the delay was minor and the food remains acceptable, it might not be worth the hassle. If your order is wrong, contact customer care via chat; it is always best to have your order number ready so that you can get the right help quickly.

Grubhub's customer service is designed to be accessible and responsive. The company is committed to providing support 24 hours a day, seven days a week for corporate account users. This round-the-clock availability allows for quick responses to any concerns. Additionally, you can reach a representative through the live chat feature available on their website or app, which is often preferred by many users. This option provides immediate access to customer service, offering real-time solutions.

If you are a restaurant owner or manager, the Grubhub for Restaurants support is available. To access this, you will need to sign in to your Grubhub for Restaurants account. Click here to contact Grubhub restaurant support.

For general customer inquiries, the help center and dedicated email addresses provide support. Specific email addresses cater to different needs, including media, government, community, and general customer care. For help with a specific order, emailing help_me@grubhub.com or using the help center is recommended. The FAQ sections and readily available contact details are designed to facilitate quick solutions and provide excellent customer service.

Grubhub also has a process for law enforcement. If law enforcement requires anything from Grubhub, the requests should be directed to the address of their current registered agent for service of process. Allow Grubhub a reasonable amount of time to respond. Due to the high volume of requests, allow Grubhub at least 14 calendar days from the date of service to respond.

For those looking to set up a corporate account, Grubhub makes the process straightforward. Contact them today to get started; setting up a corporate account with Grubhub can be a streamlined process, allowing businesses to manage and monitor their food delivery expenses effectively. Additionally, Grubhub offers options for restaurants looking to partner with them, simplifying the setup process for both vendors and corporate clients.

Grubhub's dedication to supporting its drivers is also evident. The "Grubhub for Drivers" app is the primary tool for drivers, providing access to important features and contact options. Drivers can use the app to contact driver care. When prompted, select "current deliveries" as the issue to address delivery-related problems. The app also features a chat option within order details, enabling drivers to communicate directly with customers and the restaurant, making issue resolution swift and efficient.

Grubhub recognizes that the accuracy of contact information is crucial. If you find that an email address bounces or a phone number is incorrect, please report it to Grubhub immediately using the provided form. This commitment to accurate and up-to-date information is key to providing seamless support to all users.

When contacting Grubhub, it is important to follow best practices to ensure your issue is resolved quickly. Gathering your order number, having a clear description of the problem, and being ready to provide any necessary supporting documentation are essential steps.

Grubhub is committed to offering various methods for its users to reach out for support. Whether you prefer to call, chat, or send an email, assistance is readily available. This multi-channel approach ensures that you can connect with a Grubhub representative in the way that best suits your needs.

For those involved with corporate accounts, support is available 24/7 for various issues, including applying budgets, delivery status updates, password resets, and order issues. Grubhub offers specialized support to ensure corporate accounts run smoothly, providing assistance with admin site troubleshooting, account setup, and billing information.

Grubhub continues to be a convenient platform, connecting users with a wide selection of restaurants across many cities. Whether you're looking to order from a national chain or support a local favorite, Grubhub makes it easy. With the ease of online ordering and multiple ways to seek assistance, Grubhub strives to provide an exceptional experience for all its users.

In the Grubhub for Drivers app, you can contact Grubhub through the order itself. Follow the prompts to open a chat window at the restaurant. Tap "There is a problem" on the order details page. This feature allows for real-time support during the delivery process.

Grubhub provides its users with multiple options for customer support, including phone, chat, email, and social media platforms. They've created a robust system that is designed to ensure users can easily get help when they need it. By providing various contact methods, Grubhub provides efficient and accessible support, making it easier for customers to get their issues resolved quickly.

If you are encountering issues with your Grubhub delivery, remember to check the apps Help section. You can also go to the "help" menu in the Grubhub app for drivers, then tap "contact driver care." From there, select "current deliveries" when asked the reason for your inquiry.

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How to Contact GrubHub Customer Service (By Phone, Chat, and More)

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How To Contact Grubhub Customer Service: Phone, Chat & More

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